Privacy Policy

01 Introduction

Welcome to Seen – سيين. This Privacy Policy describes how we collect, use, store, protect and share information when you access or use the Seen mobile application and related services.

Seen enables customers to browse personal care, body care, wellness and related products, discover available stores, place orders and request delivery to a selected address.

02 Information We Collect

Depending on how you use Seen, we may collect the following categories of information:

• Account information: Your name, mobile phone number and account identifier.
• Address information: Delivery address, building details, nearby landmarks and other information that you choose to provide for delivery.
• Location information: Your approximate or precise device location when you grant location permission.
• Order information: Selected products, quantities, stores, order history, delivery instructions and order status.
• Transaction information: The selected payment method, order totals, refunds or transaction status, where applicable.
• Device and technical information: Device model, operating system, app version, language, IP address, identifiers and diagnostic information.
• Communications: Messages, customer-support requests, complaints, feedback and other communications sent to us.
• Notification information: Device notification tokens used to deliver order notifications and important application updates.

03 How We Use Your Information

We may use information collected through Seen to:

• Create, verify and maintain your user account.
• Display stores, products and services available in your delivery area.
• Process, confirm, prepare, deliver and manage your orders.
• Share the necessary order details with the selected store and assigned delivery personnel.
• Send verification codes, order updates, delivery updates and service-related notifications.
• Provide customer support and respond to your questions.
• Detect technical problems, fraudulent activity, misuse and security incidents.
• Improve application performance, usability, features and service quality.
• Comply with applicable legal, regulatory and accounting obligations.

04 Location Information

With your permission, Seen may access your device location to:

• Suggest nearby stores and available products.
• Help you select an accurate delivery address.
• Estimate delivery distance and availability.
• Assist delivery personnel in completing your order.

You can control location permission at any time through your device settings. Seen does not sell your location information to advertising companies.

05 Payments and Transactions

Seen may record order totals, payment method, transaction status and related order information for operational, customer-support and accounting purposes.

When cash on delivery is selected, Seen does not require or store payment-card information for that transaction.

If electronic payment methods are introduced, payment processing may be handled by an authorized payment service provider. The relevant provider may process payment information according to its own privacy policy and security terms.

06 Information Sharing

We do not sell or rent your personal information. We may share limited information only when necessary with:

• Partner stores: To prepare, confirm and fulfil your order.
• Delivery personnel: To deliver your order and communicate regarding delivery.
• Technical service providers: To provide hosting, notifications, analytics, security, customer support and other application infrastructure.
• Payment providers: When an electronic payment option is used.
• Government or legal authorities: When disclosure is legally required or necessary to protect users, the public or our legal rights.
• Business successors: If the service is involved in a merger, acquisition, restructuring or transfer of assets, subject to appropriate confidentiality safeguards.

07 Third-Party Services

Seen may use third-party technology services to operate the application. These services may process limited technical or personal information according to their respective terms.

Such services may include:

• Google Firebase services for authentication, notifications, analytics, crash reporting or application infrastructure.
• Google Play Services for Android application functionality.
• Map and location services for address selection and delivery features.
• Hosting, security, communication and customer-support providers.

08 Data Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss or misuse.

Our safeguards may include:

• Encrypted network communication using HTTPS.
• Access controls for authorized personnel.
• Secure authentication and account verification.
• Protected servers and database infrastructure.
• Logging and monitoring for suspicious activity.
• Regular maintenance and security updates.

No electronic system is completely secure. Users should protect their devices, verification codes and account access.

09 Data Retention

We retain personal information only for as long as reasonably necessary to provide the service, maintain business and transaction records, resolve disputes, prevent fraud and comply with applicable legal obligations.

Retention periods may differ depending on the type of information, the reason it was collected and applicable operational or legal requirements.

When information is no longer required, it may be deleted, anonymized or securely isolated from active use.

10 Your Choices and Rights

Subject to applicable law and technical availability, you may:

• Access and review information associated with your account.
• Correct inaccurate account or address information.
• Disable location permission through device settings.
• Manage application notifications through device settings.
• Request a copy of certain personal information.
• Request deletion of your account and associated data.
• Contact us with a privacy-related complaint or question.

11 Account and Data Deletion

Users may request deletion of their Seen account and the personal information associated with it.

You may submit a deletion request through the account settings inside the application or by contacting our support team.

Before completing a request, we may need to verify your identity and confirm ownership of the account.

Some information may be retained when required for fraud prevention, transaction records, dispute resolution, legal compliance or other legitimate obligations.

12 Children's Privacy

Seen is not directed to children under 13 years of age, and we do not knowingly collect personal information directly from children under 13.

If a parent or legal guardian believes that a child has provided personal information through Seen, they may contact us to request review and deletion of that information.

13 Health and Product Information

Seen provides access to personal care, wellness and related retail products. Product descriptions and information are provided for shopping and informational purposes.

Seen does not replace professional medical advice, diagnosis or treatment. Users should consult a qualified healthcare professional before using a product when they have medical concerns, allergies, ongoing treatment or other health-related questions.

14 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the application, our services, legal requirements or data-handling practices.

The revised version will be published on this page with an updated effective date. Where appropriate, we may also provide notice through the application.

15 Contact Us

For privacy questions, data requests or account-deletion assistance, contact us using the details below: